FAQ
Q: How do I know the right size for my watch or accessories?
A: Each product page provides sizing or compatibility details. If you're unsure, feel free to contact us for personalized assistance.
Q: Where’s my order?
A: Use the Login button to access your account and check your order status.
Q: What’s my tracking number?
A: Login to your account to find your tracking number. Additionally, you should receive an email with your tracking number within 24-48 hours of your purchase. Please check your spam or junk folder if you can’t find the email.
Q: Is my credit card safe on your site?
A: Absolutely. We use sophisticated 256-bit SSL encryption to secure your payment details during checkout. Your safety is our top priority.
Q: Do you ship to PO boxes or military APO/FPO addresses?
A: Yes, we do! For APO/FPO addresses, we use USPS air for faster delivery. For PO boxes, we also use USPS, though delivery may take slightly longer than FedEx. For quicker delivery, consider using a street address if available.
Q: I got an error message while placing my order. What should I do?
A: Contact us, and we’ll resolve the issue as quickly as possible.
Q: Can I cancel my order?
A: If you wish to cancel, contact us immediately. We’ll do our best to cancel the order before it ships. If the item has already shipped, you’ll need to wait for its delivery and then request a return.
Q: Do you offer backorders?
A: Yes, we offer backorders for temporarily out-of-stock items.
Q: Do you have a layaway option?
A: Yes, but it’s not available as an online program. Please call us to make a down payment and place an item on layaway.
Q: Do you have a catalog?
A: No, we do not have a catalog. All our products are available online for easy browsing.
Q: Do you have a physical store?
A: No, we operate exclusively online to offer the best prices and latest products as quickly as possible.
Q: What are your business hours?
A: We’re open 7 days a week, from 7:00 AM PST to 7:00 PM PST.
Q: Can I return my item if I don’t like it?
A: Yes! We offer a full money-back guarantee on eligible returns.
Q: Can I exchange my item for a different model or size?
A: Absolutely! We’re happy to assist with exchanges.
Q: Can I request adjustments for my product, such as length or size?
A: Our watches, iPhones, and Galaxy products come in standard configurations. If you need specific adjustments, consult a professional or reach out to us for guidance.